By their nature, wooden toys can break depending upon the type of wood, the stress that kids put these toys under, who can predict what a child’s imagination will come up with. Our toys are not indestructible and may occasionally break, wheels come off, things break off and so forth. Should this occur we will promise to repair or replace these toys with hopefully stronger and better to withstand future play. Please contact me and I will be pleased to do what I can to keep you and your children happy with my creations.
Back Orders
If the item is not available in our current inventory and the item is identified as “Available on backorder” that means that I will gladly make this item however a short delay will be required as I craft the item. Since this is a creative process I always make changes or improvements so the item you recieve may not be exactly the same as in the photo, just better. If you (or the recipient) is not happy with the item, please contact me and we can work something out, as I am always open to continuous improvement. Just contact me.
A note on backordered items (Available on backorder): we try to keep a comprehensive inventory on hand, however it is not always possible to do so due to space limitations. Fret not – we can easily make the item if it is a regular stock item on backorder and usually takes a few days to complete.
You can place an order via the shopping cart and select the:
“Local Pickup order – Payment on pickup” option
This way you will not have to pay right away and we will contact you when the order is ready. If you are local, payment and pickup can be done at our Ottawa workshop. If you would like to have it mailed, then once the order has been completed, we will provide the price including shipping and payment can be made via an etransfer or credit card.